How to build a basic IVR (Interactive Voice Response) menu system with DTMF/voice control in C# to improve your call center
Download basic_ivr_in_csharp_with_voice_control.rar Introduction In today’s business world call centers are conquering even more territory than ever. Their main task is serving the customers that is usually done by the sales and technical support departments as product support, telemarketing or market research. It is essential for good call centers to be able to handle large amount of simultaneous calls, because among large companies hundreds of phone calls might come in simultaneously. Due to this fact, applying effective call managing options (call queuing, call forwarding, call holding, etc.) has become inevitable. Each well-functioning call center has an Interactive Voice Response (IVR) menu that takes a lot of toll from the agents, because it helps the customers to access to basic services in connection with usually their account details or the products/services available. Usually your callers can access some simple actions through the IVR or you can ask to be forwarded...